FAQ

Policies and Payments

We accept Visa, MasterCard, Cash, American Express, Discover, Debit, and CareCredit payment options.

Orchid Aesthetics takes great pride in offering the best care for our clients. Please make yourself aware of the company policies and procedures listed below. These policies were designed to ensure a truly peaceful and relaxing visit with us.

The regular consultation fee with Dr. Kerns is $75. The fee can be waived at the Dr.’s discretion only or can be applied towards services booked at the time of the consultation. Occasionally, the Dr. is available for a twenty (20) minutes complimentary consultation.

Cancellation Policy

We understand that occasionally you may have to cancel an appointment with us, however, we do ask that you give us fair warning. As a courtesy to our clients and staff, it is company policy for all clients to give 24 hours notice for cancellations, 48 hours notice on packages or you will automatically be charged 100% of your scheduled treatment.

Any late cancellation received less than 24 hours prior to the appointment time will incur a $25 fee. Any no show will forfeit the treatment if part of a pre-paid package, or incur a $75 rescheduling fee. Only a one time per customer cancellation with a Dr.’s note is acceptable without incurring a fee.

Appointments scheduled for services or consultations that same day will be considered confirmed and payment processed in advance. Please be advised that Orchid Aesthetics cannot honor a request for a refund under any circumstance.

PRIVACY POLICY

At Orchid Aesthetics, we understand that your health is a very personal matter, and we appreciate the trust you place in us to treat your information carefully and sensibly. As part of our commitment to honoring your privacy, we provide this policy (“privacy policy”) to make you aware of what information Orchid Aesthetics gathers from you, choices you have about the way your information is used and to explain how we guard your information. We hope this policy will help you make informed decisions about sharing information with us.

This privacy statement covers the Web site www.OrchidAesthetics.com and/or any other websites affiliated with our company.

If you have questions or concerns regarding this statement, you should first contact Orchid Aesthetics via the contact information provided at the bottom of this page.

Information Collection

In connection with your use of Orchid Aesthetics services, we may request and store various information from you:

  • When you register and use Orchid Aesthetics services, we request and store some of your personal and health information, including, but not limited to: name, address, email, and medical data. This information needs to be collected, maintained and made available to only Orchid Aesthetics professionals.
  • If you provide personal and health information in your email, it will be used only for the purposes of answering your email. From time to time, we may send you service-related emails, such as a welcome email when you register with our Website.

Efforts we take to safeguard your information

We are committed to protecting the security of your information through dedicated processes and technology including the following:

  • We limit access to your personal and health information to employees having a reasonable need to access this information who provide services to you. Employees who misuse information are subject to disciplinary action, including termination.
  • We have physical, technical and procedural safeguards to help protect your personal and health information and safely dispose of information no longer needed.

Disclosure of your information

The personal and health information you provide during registration and bill entry will not be disclosed to third parties but rather will be used for negotiations and to identify you and contact you related to negotiation outcomes. Your information will only be made available to you, and Orchid Aesthetics. In the event personal information must be disclosed to judicial or other government agencies subject to laws, statutes, warrants, subpoenas, or other governmental orders, Orchid Aesthetics shall disclose only such part of the personal Information as is specifically required by the terms of such legal order.

Other Privacy Information

Finally, it may be necessary to revise our Internet privacy policy to keep it current with changing industry standards and regulations. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our home page

This Internet privacy policy describes Orchid Aesthetics’ policies and practices for collecting, handling and protecting information you may provide while at our Website. This policy became effective in January 1st, 2012and is updated periodically. If you have any comments, or concerns about our Internet privacy policy or the information practices of this website, please contact us at orchidaesthetics@yahoo.com

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Orcih Aesthetics

57 West 57 Street, Suite 1203
New York, NY 10019
212-595-1958

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